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Customer Care Coordinator – New build housing
Tiverton
Permanent
I am working with a highly reputable house building company to strengthen their team by recruiting an experienced Customer Care Coordinator.
This is a full time, permanent role working 8am-5pm with a 30 minute lunch break.
Working within this experienced Customer Service department, you will act as the first point of contact, providing a high quality and professional level of service to customers and the department.
Key Responsibilities
* Be the first point of contact for all enquires
* Respond to all customer queries within a timely manner
* Asses validity of warranty claims and defects
* Schedule appointment for technicians
* Order materials / obtain quotations
* Collate property information packs
* Provide required reports and analysis as required.
* Provide additional ad-hoc support to the department as required.
Key Requirements
* Experience within a similar role is ESSENTIAL within construction, advantageous would be house building, property maintenance or estate agency
* Must be a competent user of Microsoft 365 software and Microsoft Access
* Must have a valid UK driving licence and use of own vehicle.
* Able to work well under pressure and to tight deadlines and targets.
Benefits of the role
* Competitive salary depending on experience.
* 25 days annual excluding bank holidays.
* Pension Contribution
* Some home working after a qualifying period
Next steps:
For an informal discussion please call Cat or Jo on (phone number removed) or apply as instructed.
Sphere Solutions Ltd is a leading construction recruitment agency specialising in providing top-notch staffing solutions to the construction sector. With a strong presence in Wales, Cardiff, Bristol, Gloucester, Taunton, Plymouth, Truro, and Southampton, we are committed to connecting talented professionals with the best construction job opportunities in these areas