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Job Description

* ServiceNow Sales And Order Management/Network Inventory Management

* expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional specifications.

* Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management

* Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals.

* Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions.

* Perform system testing, troubleshooting, and issue resolution during the implementation phase.

* Collaborate with technical teams to define integrations with other systems and applications, ensuring seamless data flow.

* Stay updated with ServiceNow platform advancements and legal industry trends, incorporating them into the solution design.

* Provide ongoing support to end-users, addressing their queries and issues related to the ServiceNow platform.

* Document processes, configurations, and solutions to create comprehensive user guides and training materials.

* Proven 6+ years experience as a functional consultant or business analyst in legal services management.

* In-depth understanding of processes and workflows within organizations.

* Strong expertise in configuring and customizing the ServiceNow platform for legal service management.

* Excellent communication and interpersonal skills.

* Relevant ServiceNow certifications (eg, ServiceNow Certified Implementation Specialist) are a plus

Mandatory Skills

SERVICENOW ITAM