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Key Objectives/ Deliverables
* Leads delivery of projects into customer in agreed timelines and to budget.
* Develops and grows business opportunities and solutions to customer.
* Owner for accountability and deliveries and customer expectations, vertical owner
* Responsible for adherence to the budgets and profitability
* Customer satisfaction and interfacing with customers for escalations, and project related issues
* Monitoring of KPI and SLA, and to give support at governance meetings with the customer.
* Responsible for KPI of Assistant Project Managers and Project Coordinators
* Manage resource utilization
* Identify opportunities and gaps with the Programme manager to develop the skills matrix and resources platforms
* Field force monitoring.
* Financial and commercial accountabilities
* Full P&L accountability, including RFQ estimation and project planning.
* Cross utilisation of skills and resources
* Daily, Weekly, Monthly reporting and analysis
* Planning and forecasts
* Skills identification and development
* Support in recruit and development of engineers and build a strong, competent team.
Person Specifications
* Must have a demonstrated background in UK Telecommunications Network Service Management and have managed large operational contracts working to agreed performance levels.
* It is essential that they can communicate well on both paper and at ease in face-to-face situations.
* Demonstrate ability to prioritise tasks and deliver under pressure.
* Strong fault finding and problem-solving skills.
* Proven P&L success
* Proven network in the UK Telecoms sector
* Professional and able to work harmoniously within and between teams.
* Flexible and willing to take on new tasks and challenges.
* Minimum 15 or equivalent recognised telecoms qualifications or 10plus years relevant related experience of the UK Industry
* Advanced office administration skills, Microsoft Word, Excel, Access and Outlook