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GBRS are currently looking for Customer Service Advisors to work with our client in Yatton.

Your main duties will include:

* Deal with all enquires via the phone and email in a timely manner ensuring that the customer is provided with a professional, efficient service at all times.

* To be an ambassador for the business if asked any questions by visiting customers and clients

* Proactively solve problems and make decisions with the best interest of the company in mind

* Checking and completing daily reports.

* Logging, investigating and progressing of customer complaints with a view to preventing reoccurrence

* Raise any credit notes to be issued

* Advising customers of the benefits of placing their own orders and working with them to offer any applicable training required

* Actively involved in presenting a positive view of the company, working closely with the Area Sales Manager

* Use of a range of software including email, spread sheets and databases

* Ensure that standards of work and productivity are maintained

* Analyse Data

* Assisting in a variety of projects to improve service delivery

This is a fulltime position working 37.5 hours Monday to Friday. (office based)

If you’re interested and would like more information, please apply using your CV or call the GBRS office