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Overview
Pioneer Talent are delighted to be partnering with our client, a learning disability provider in Norfolk / Cambs, to recruit an Operations manager.

Location: Norfolk / Cambs, UK
Salary: approx £55k plus bonus and benefits
Job Type: Full-Time, Permanent

Are you an experienced leader in the health and social care sector, passionate about making a difference in the lives of individuals with learning disabilities? Do you have a proven track record of driving operational excellence and ensuring compliance with CQC regulations? If so, we have an exceptional opportunity for you.

About the Role

Our client, a Norfolk and Cambs based provider of care and support services, is seeking a dynamic and results-driven Operations Manager to oversee a portfolio of residential homes for people with learning disabilities across the region. This role is pivotal in ensuring the delivery of high-quality, person-centered care while maintaining strong relationships with CQC and other regulatory bodies. Additionally, you will have operational responsibility for ensuring occupancy levels, maintaining high standards of quality, and providing oversight of the business in the region.

Key Responsibilities

* Leadership & Management: Oversee and support CQC Registered Managers across multiple sites, ensuring consistent operational standards and staff performance.

* Regulatory Compliance: Develop and maintain strong working relationships with CQC, ensuring all homes meet and exceed compliance requirements.

* Service Quality: Monitor and evaluate the quality of care provided, implementing improvements where necessary to achieve outstanding ratings.

* Occupancy: Drive occupancy levels across the homes, ensuring services remain viable and sustainable.

* Business Oversight: Provide strategic operational oversight for the region, identifying opportunities for growth and ensuring financial and business targets are met.

* Strategic Oversight: Contribute to the development and execution of strategic plans, driving growth and operational efficiency.

* Budget Management: Ensure financial targets are met by overseeing budgets and resource allocation.

* Stakeholder Engagement: Build and maintain relationships with families, external partners, and community organizations to enhance the quality of service delivery.

About You

We are looking for a professional with the following attributes:

* Experience: Proven leadership experience in a similar role, managing multiple care homes or services.

* Knowledge: Strong understanding of CQC standards and regulatory requirements within the learning disabilities sector.

* Skills: Exceptional organizational, communication, and problem-solving skills.

* Qualifications: Relevant management qualification in health and social care or equivalent (e.g., Level 5 Diploma in Leadership for Health and Social Care).

* Attitude: A commitment to promoting dignity, respect, and empowerment for all service users.

Why Join Us?

* Opportunity to lead a dedicated team and shape the future of services for individuals with learning disabilities.

* Work with a forward-thinking organization that values innovation and quality.

* Competitive salary and benefits package, including professional development opportunities.

How to Apply

If you’re ready to take on a challenging yet rewarding role, please contact Laura Mullane at Pioneer Talent for a confidential and friendly chat