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Planner/Scheduler - Sidcup, South East London, £28-33,000 per annum 

Are you an experienced Works Coordinator/Scheduler and looking for your next opportunity? CBW are are working with a fantastic, family-run business in the Sidcup area to recruit the perfect candidate.

The offices in Sidcup are newly refurbished with secure parking on site.

Key responsibilities:  

Monitoring calls received from the customer through to call completion and updating records 
Managing the supply chain and driving them to attend to required SLAs 
Driving the engineering team to attend to all call outs within required SLAs 
Effective communication with all levels of internal teams and external customers 
Ensure QHSE documentation if maintained and readily available using company systems 
Managing the CAFM system 
Answering calls and emails within a timely manner 
Ensure all the reactive requests are raised on the Helpdesk and that they have the correct engineer assigned
Allocation of internal engineers to callouts and maintenance visits, driving the engineering team to attend to all callouts within required SLAs 
 Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations  
Raise and assign work orders to relevant
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out following the contract scope and not outside of this  
Obtaining supplier quotes and uploading them onto the internal system for the client approval 
Arranging agency cover and submitting timesheet on the portal Requirements:

Previous Facilities & Maintenance experience
Excellent and professional telephone manner
Excellent customer service skills
Time Management
The capacity to think ahead, plan and prioritise own workload
The ability to work under pressure and meet deadlines
Computer literacy
The ability to work as part of a team
Work safely in accordance with the company's current health and safety policy and procedures.
A positive approach, with the determination to succeed