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In a Nutshell…

We have a great opportunity for a Customer Service Coordinator to join our team within Vistry West, at our Cheltenham office. As our Customer Service Coordinator, you will be responsible for dealing with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.

We are pleased to say, this role can accommodate agile working arrangements.

Let's cut to the chase, what's in it for you…

Competitive basic salary and annual bonus
Agile working possible (dependent on role)
Up to 33 days annual leave plus bank holidays
Private Healthcare
Enhanced maternity, paternity and adoption leave
Competitive contributory pension scheme
Life assurance - 4 x your annual salary
Share incentive schemes
Employee rewards portal with many more benefits…In return, what we would like from you…

Behave in line with our company values - Integrity, Caring and Quality
5 GCSE's or equivalent including Maths & English
Previous experience working within a similar environment
Good understanding of Microsoft Office, Excel, Outlook
Ability to handle complaints and difficult situations
Good planning and organisations skills
Problem solving and decision making skills
A polite, tactful and assertive attitude
Patience and calmness under pressure
Excellent communications skills
Good team working skillsDesirable -

NVQ levels 3 & 4 in customer services
Experience working for a residential house builder ideally within the customer facing environment
Good understanding of building regulations and legal obligations.More about the Customer Service Coordinator role…

Keep purchaser's plot file information up to date.
Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
Record receipt of all purchaser's correspondence and respond within 5 working days.
Record receipt of all purchaser's telephone calls and return a courtesy call on the same day.
Issue instructions to Sub-contractors.
Monitor and update NHBC claims if appropriate.
Assist cost monitoring.
Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
Record dates of customer visits and log all defects identified.
Carry out all necessary calls in relation to the customer journey.
Keep data system up to date at all times.
Carry out general administrative duties.
Work directly with Customer Service Manager to assist management of large scale works.
Produce accurate and timely job sheets for sub-contractors.
Chase sub-contractors as appropriate to ensure target dates are met.
Issue contra charge notifications to sub-contractors.Finally, let's tell you a bit more about us…

We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

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