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Customer Service / Service Desk Advisor

Melksham

Full-time, Permanent

£24,000 per annum

Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.

We are looking for a self-motivated individual, to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email.

Main Duties

Log support tickets
Ordering parts
Arrange site visits for engineers to attend
Assign engineers to tickets
Arrange delivery of parts to customer sites
Follow up on support Tickets to ensure they are completed and closedSkills and Experience

Ability to work in a fast-paced environment
Excellent verbal and written communications skills
Good IT skills
Ability to work as part of a team
Similar previous experience is desirableHours: Monday to Friday on a 3 week shift pattern:

08:00 am - 4:30 pm 1 week working from the office

09:00 am - 5:30 pm 1 week working from the office

11:30 am - 8:00 pm 1 week working from home or the office

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise