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Job Title: Customer Service Representative

Location: Edinburgh City Centre

Pay Rate: £13.49p/hr

Hours: Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working: 2 days per week in the office after training

Contract Type: Temporary - 12 months.

Start Date: 13th January 2025

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose. Our products support out customers throughout their lives, from starting their first pension scheme through to retirement, critical illness cover and life insurance and bereavement.

As a Customer Service Representative, you'll be handling complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

Your responsibilities will include:

Provide first class service to customers by acting as a first point of contact for any queries or requests by phone

Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries

Handing requests for information or changes to details quickly and securely

Ensuring all information is recorded efficiently and accurately

Deal with situations with care and empathy

Putting the customer first at every opportunity

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence

Good attention to detail, with the ability to identify areas for improvement in the customer journey

Strong communication skills, both verbal and written

Understanding of Microsoft suite (Word, Excel, Outlook etc)

Benefits:

Flexible benefits to suit your lifestyle, such as discounted shopping

Great access to shops and restaurants

Prime location in Edinburgh

Close to public transport links

First class support and training for all colleagues

Opportunity for growth within the company

Hybrid working approach (once initial onsite training has been completed)

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you