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Client Relationship Manager
Location: Belfast
Salary: £30k- £35k
Employment Type: Permanent

Are you a proactive and customer-focused professional with a passion for property management? Do you thrive on building meaningful client relationships and delivering exceptional service?

The Role:
As Client Relationship Manager, you will take full ownership of a property portfolio, ensuring seamless day-to-day management while delivering outstanding service. Your goal is to not only meet but exceed client expectations, while driving business growth.

Key Responsibilities:

* Portfolio Management: Oversee the day-to-day management of client properties, ensuring customer needs are met and exceeded.

* Customer Excellence: Proactively resolve customer issues and provide clear, concise, and accurate communication.

* Client Engagement: Personally introduce yourself to new proprietors, clarify services offered, and set realistic expectations.

* Financial Oversight: Formulate, implement, and manage budgets for each development. Liaise with colleagues to maintain cash flow and timely task completion.

* Compliance & Standards: Ensure adherence to legal obligations, company policies, and Health & Safety regulations.

* AGM & Meetings: Attend AGMs and other client meetings, proactively engaging with Management Company Officers and shareholders.

* Contractor Management: Raise and manage job orders, negotiate rates, and ensure contractor compliance with company standards and insurance requirements.

* Record Keeping: Maintain accurate and up-to-date development records, including meeting minutes, site inspections, and customer correspondence.

* System Optimization: Maximize the use of business systems to ensure accurate billing, record management, and communication.

What We’re Looking For:

* Proven experience in property management or client relationship management.

* Strong financial acumen with experience in budget management.

* Excellent communication and interpersonal skills.

* Ability to manage multiple projects while maintaining exceptional attention to detail.

* Familiarity with HSE regulations and legal governance in property management.

* Proficient in MS Office and property management software.

What We Offer:

* A collaborative and supportive work environment.

* Opportunity to make a real difference in clients' lives.

* Professional growth and development opportunities