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BUSINESS ANALYST - GENERAL / COMMERCIAL INSURANCE - DUA Schemes

Introduction:

Wipro is looking for a Business Analyst - General / Commercial Insurance. This is a new role which will be at the heart of the growth agenda for the organisation. The role will have a primary focus on moving the SMART database (Lotus Notes) to a strategic solution (Salesforce) and starting the Workflow foundational work.

The Company:

Wipro is a well-led organisation where innovation is our differentiator. We ranked as a "Top Employer" as part of the Top Employer Institute 2024 annual listings. We were assessed on several key HR practices including Diversity and Inclusion and Gender. This is accompanied by achieving solid business growth in the last ten quarters against a backdrop of high inflation and geopolitical turmoil.

As a Business Analyst - General / Commercial Insurance you will be a part of Wipro Domain & Consulting Business Line. At D&C, we are not only the best at execution, but we also act as a proactive force of change, a true partner in our clients' transformation journey.

Wipro is at the forefront of helping companies around the world transform so that they can deliver great experiences to their customers, partners and employees. At Domain and Consulting (D&C), we are at the heart of this endeavor. With an entrepreneurial mindset and creative outlook, we evaluate customers' problems and craft innovative solutions that involve the use of technologies like Cloud, AI, 5G and robotic automation. All this is done while working with clients simultaneously to deliver outstanding results.

As a Business Analyst - General / Commercial Insurance you will be a part of the Insurance Practice where we help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Our transformation consulting framework enables modernization & complete digitalization of insurance organization. Leading practices include - Sales & Distribution Transformation, POS Transformation, Underwriting Transformation, Claims Transformation.

Purpose of the Role:

As the Business Analyst - General / Commercial Insurance, you will work on the SME portfolio to move SMART database to a strategic solution and start the workflow foundational work.

Your Responsibilities:

As the Business Analyst - General / Commercial Insurance you will be involved in:
Gathering requirements and scope capture
Understanding and mapping of the insurance processes, ways of working, value chain
Collection of data about an organisation's operations to improve its systems and processes
Process mapping as agreed with the client - but so much so that these can be developed within the scope, time and budget
Identifying problems and opportunities for change with the current business model, enabling processes, data and technology
Options development and recommendations to company management
Analysing the potential impact on the business of recommendations and creating business cases
Planning, developing and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives
Providing support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes, use cases, demos, mock data etc)
Acting as a customer proxy for the development team during the development cycle of specific products
Analysing new change needs, change requests, new requirements from third parties and customers/clients
Translating requirements into functional and non-functional (performance) specifications
Developing BRDs - and other business requirements documentation as necessary with process, data and system mapping at required levels and layers
Design and detail of user stories to a point where developers and technical teams can understand them, can develop them into their technical requirements through, conversations with the business, stakeholders and developers
Use development specifications to establish traceability from requirements to test cases,
Designing potential solutions to problems and opportunities
Carrying out research and informing the design of the solution
Preparing and delivering report of findings to senior stakeholders and leadership
Managing risks, issues, with end-to-end impact assessment - mitigationMandatory Skills/Experience:
Previous experience of working in the UK General Insurance or Commercial Insurance would be highly preferable
Strong understanding of Commercial Insurance Schemes, insurance processes, ways of working, value chain
Previous experience of implementing workflow solutions and decommissioning databases
Exposure to migrating databases to Salesforce
Previous experience in operational reporting and MI
Excellent business analysis skills and ability to effectively assess requirements, scope capture
Excellent written and oral communication
Facilitation skills and able to plan and conduct workshops
Good stakeholder management skills
Knowledge of Agile, Scrum and Kanban, Jira and confluence and the concept of a BA in an Agile programme
Ability to quickly understand the business processes and map them
Excellent presentation skills/ visual representationsYour Benefits:

As the Business Analyst - General / Commercial Insurance you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Equal Opportunities:

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law