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Triage Officer (£14,716 pro-rata, £34,033 full-time equivalent, part time, 6 months fixed-term)

Job Role

We are looking for a dynamic and experienced Triage Officer who is committed to providing a high quality, customer focused service. You will work closely with residents and partners to achieve positive outcomes, ensuring that our residents are at the heart of your work.

The successful applicant will be required to process a high number of referrals into the Communities' Hub for support. Your knowledge of welfare benefits, tenancy sustainment and social housing will enable you to confidently speak with residents to make an initial assessment of their needs, offering specialist advice and guidance where appropriate.

About Us

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do this from delivering on our promises, working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

Benefits

We offer a great package – generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

Application Information

We will only consider applications submitted with a full CV and completed application form.

Advert Closing Date: 9am on 1 November 2024

Interview Date: 7 November 2024