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Job title: Regional Contract Manager

Location: London, Hertfordshire, Bedfordshire

Salary: 65-70k + car allowance + benefits

The role:

Our client, a leading building service provider, is seeking an experienced Regional Contract/Operations Manager to manage the Soft FM delivery across a large number of NHS sites covering London, Hertfordshire and Bedfordshire.

Responsibilities:

* Develop and implement operational procedures for the company.

* Provide strategic and tactical support to all sites within assigned portfolio of work.

* Ensure ISO compliance on-sites in the managed portfolio.

* Oversee the management of all services provided by both company staff, sub-contractors and the site-based management teams to ensure compliance with the service level agreements and budgetary considerations.

* Develop and maintain relationships with client/end user decision makers.

* Ensure professional quality of service delivery and compliance with legislative requirements.

* Assist in the development of proposals including client liaison, input into design and developing of service delivery proposals and business growth.

* Set and oversee the budgets for each site within your managed portfolio.

* Project management of new initiatives from inception to successful completion.

* Provide monthly reports and management information in line with client requirements.

* Drive forward both service accreditations, social value and environmental agendas.

* Ensure compliance with all aspects of the contracts, and responsible for all aspects of health and safety on site

Candidate spec:

* Strong numeracy and literacy skills

* Operational knowledge of multiline budgets and P&L accounts.

* Excellent interpersonal skills (communication, presentation, persuasion and motivation)

* Proven experience of managing outsourced commercial Soft FM services.

* Knowledge of Social Value measurements tools (Beneficial but not essential) TOM Themes - Outcome - Measures.

* Excellent organisational skills

* Knowledge of NHS 2021 Cleaning standards

* Food Safety Level 3 (Level 4 Desired)

* Computer literate – Microsoft packages including Excel, Power BI and the use of people management software

* People Management Skills

* IOSH (NEBOSH desired)

* Social values knowledge (Desired)

* Driving License