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Customer Service Advisor

Job Description:

TLP Recruitment are seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team. As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the dealership. Ideally you will have experience working in the Motorhome/car dealership industry.

Key Responsibilities:

* Provide outstanding customer care and build strong relationships with customers.

* Inform and consult customers on vehicle servicing, repairs, and maintenance.

* Keep customers updated on the status of their vehicles and address any queries or concerns.

* Liaise with technicians and workshop control to ensure timely vehicle completion.

* Promote and sell additional products and services to customers.

* Ensure that customers are aware of necessary service and repair work.

* Advise customers on timelines and collection arrangements.

* Produce job cards on the in-house computer system.

* Update customer and vehicle records.

* Document all warranty work in accordance with manufacturer policy.

Qualifications and Experience:

* Previous experience in a similar role, such as a Service Admin or Service Advisor would be desired.

* Experience in the Motorhome/car dealership industry

* Proven ability to sell additional products and services.

* Drive, commitment, and enthusiasm.

What We Offer:

* Competitive salary up to £30k + exciting benefits package.

* Opportunities for professional growth and development.

* Supportive and friendly work environment.

* Chance to be part of a dynamic and innovative team.

If this role is of interest to you, please give TLP Southampton a call on (phone number removed)!

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