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My Telford based client is currently recruiting for a Business Support Administrator on a permanent basis.

Salary – £26k

Full time

Birthday holiday

Pension

Free parking

Company health scheme

Responsibilities:-

* Act as the first point of contact when required. This includes answering, screening, and forwarding incoming phone calls to the correct individual/department.

* Management of the company sales email address inbox to ensure all emails are forwarded to the correct contact in a timely manner.

* Logging all sales enquiries onto the CRM system – full training will be given.

* Providing first class customer service by responding quickly to all enquiries and ensuring any issues are dealt with promptly.

* Working with the Customer Experience Team to identify and implement process improvements

* Assisting with a wide variety of administration tasks, including Customer Care.

* Administration cover for holidays and sickness.

* Supporting the business with accommodation/vehicle bookings when required

* Supporting with external visits, catering requirements, transport

* Support with purchasing

Skills and experience:-

* Exceptional customer service experience and skills

* Ability to multi task and prioritise

* Keen attention to detail

* Excellent Microsoft office skills

* Previous experience within a similar role

Previous roles:- Customer Service administrator, Administrator

We will carefully consider your application and advise you if we're able to progress with your application within 3 working days. If you do not hear from us within this time, your details won’t be retained. If you're not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment.

INDFE