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Job Overview:

We are seeking a highly motivated and skilled Field User Support Specialist with expertise in the Microsoft stack. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications. This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment.

Key Responsibilities:

* Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications.

* Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational.

* Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources.

* Provide training and guidance to end-users on best practices for using Microsoft software and tools.

* Document support activities, issues, and resolutions in the helpdesk system.

* Collaborate with the IT team to identify and implement improvements to the support process.

Qualifications:

* Proven experience in a technical support role, preferably in a field support capacity.

* Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365.

* Experience with network troubleshooting, including TCP/IP, DNS, and VPN.

* Excellent problem-solving skills and the ability to work independently.

* Strong communication skills, with the ability to explain technical concepts to non-technical users.

* Ability to manage time effectively and prioritize tasks in a fast-paced environment.

* NATO SECRET security clearance - or available to do the accreditation process with us.

Preferred Qualifications:

* Experience with ITIL practices.

* Experience supporting mobile devices and remote access solutions.

You will need to be based in one of the following locations:

* Bristol - United Kingdom

* London - United Kingdom

* Northwood - United Kingdom

* Innsworth - United Kingdom