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Property and Facilities Helpdesk Co-ordinator
Salary: £27,000
Location: Leeds City Centre
Hybrid working options - 2 days in the office, 3 from home
37.5 hours a week Monday - Friday.
Excellent benefits and opportunity for progression.

Our client is recruiting for a Helpdesk Administrator to join their Property & Facilities team. This role acts as the main point of contact for all facilities-related inquiries within their leased offices and buildings.

In this position, you'll manage the facilities helpdesk, respond to property-related issues, log and assign work requests to contractors, and ensure issues are resolved promptly and professionally. You'll also play a role in supporting the Planned Preventative Maintenance (PPM) contract. This is a great opportunity to shape the role, expand your skills, and grow within a dynamic team.

Duties include:

Acting as a central point of contact for property and facilities related matters regarding to leased properties
Managing systems and acting on facilities required through to completion
Assign reactive work requests to the appropriate landlord, contractor, or member of the facilities team
Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts and manage customer expectations accordingly
Find appropriate contractors where existing contractors do not cover the task
Update work orders, liaise with sites and manage works requests through to resolution and updating clients
Raise quote requests and Purchase Orders
Update compliance trackers
Co-ordinate booking in contractors to sites for all PPM and reactive worksSkills and Experience Required:

Ideally you will have a background in facilities helpdesk
A knowledge of building related matters, interpreting described faults and allocate jobs is valuable.
Some knowledge of HVAC, electrical and other building systems in a commercial setting would be an advantage.
Excellent customer service with a confident approach
An eye for detail
Able to build relationships
Driven to understand the operational requirements of the buildings
Able to work at a fast pace and under time critical scenarios
Flexible approach to meet deadlines and urgent requests. Overtime may be required occasionally to meet the demands of the role
Resilient to cope with these conflicting demands
Demonstrated use of Excel and Word & experience in the use of a property database preferredThis is a fantastic opportunity to join a global organisation with excellent opportunities for development and career growth. If you feel you have the required skills and experience for the role, please send through your CV asap for consideration.

Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for