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Salary: £26,337

70 roles available across 4 locations: Ty Taff (PontyPridd), Blackpool, Telford and Halifax

Apply before 11:55pm on Monday 25th November.

We’re recruiting into our Disability Services Team in DWP. We’re looking for people who are good communicators, and who like helping people.

Our aim in Disability Services is to deliver a brilliant service to millions of disable people accessing support and benefits across the UK.

Your primary role will be handling contact from customers, across services like Access to Work, Personal Independence Payments (PIP), and disability Living Allowance (DLA).

You will be the first point of contact for our customers, providing a high standard of service by telephone and via correspondence.

You will be at the heart of our front-line operations, helping our customers by providing a high quality, empathetic service. As part of a supportive team, you’ll be listening to customers and agreeing suitable solutions with them - you’ll be able to make a real difference.

If you want to work somewhere that recognises the importance of work-life balance, where you get supported by training and friendly team, and where you can learn new skills and build a brilliant career then click apply.

Who are we looking for?

You might have done a role like this before, answering phones and helping people, or working somewhere where you have to be well-organised and use your judgement to support customers.

You might also have transferable skills that we can help you adapt to become a key part of the DWP team:

* ​Do you have previous experience of customer service?​

* Are you self-motivated and can motivate others?​

* Can you develop relationships with a diverse range of people?​

* Do you have good listening skills?​

If so, we want to hear from you.

You will get great benefits including:

* Generous annual leave - 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees),

* All bank holidays

* flexible working and a family friendly approach to work.

* Training and apprenticeships and up to 5 days’ personal development & learning allowance.

* Flexible/hybrid working.

* Employee discount schemes.

* Free wellbeing support.

* Interest free loans to buy a bike or a travel card for your commute

* Vodafone advantage discount scheme.

* Highly sought-after civil service pension - your pension is a valuable part of your total reward package where:

Don't miss out! Apply today

CLICK APPLY for further information, the candidate pack and to start an application on Civil Service Jobs