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Lead & Inspire as a Customer Support Manager – SaaS Industry

Are you a strong leader with a passion for technology and customer experience?

We’re looking for a Customer Support Manager to guide and develop a team of technical support specialists within a leading SaaS company. If you have a background in technical support, a talent for mentoring, and a drive for delivering exceptional service, this is the perfect role for you!

What You’ll Be Doing:

Leading, coaching, and inspiring a team of customer support professionals to excel in their roles.
Acting as the key escalation point for complex technical issues, providing advanced troubleshooting support.
Enhancing the customer journey by building relationships and ensuring timely resolution of queries.
Driving process improvements, analysing support metrics, and implementing best practices.
Staying up to date with industry trends and product developments to deliver expert advice.

What We’re Looking For:

At least 2 years of experience in a technical support role, ideally within SaaS.
Strong leadership and coaching skills, with the ability to motivate and develop a team.
Advanced troubleshooting ability and a passion for problem-solving.
Excellent communication and interpersonal skills, with a customer-first mindset.
Experience with ticketing systems, CRMs, and support tools.
Ability to thrive in a fast-paced environment and manage shifting priorities.
Availability to work flexible shifts, including some weekends and public holidays.

What’s In It For You?

Competitive salary package
Hybrid working model – office & remote flexibility
35 days annual leave (including bank holidays)
Private health insurance
Professional development and career growth opportunities
Regular team socials and a positive work culture

Ready to take your leadership skills to the next level? Apply now and be part of a team that values innovation, collaboration, and customer success!

Your next career move starts here – be part of a company that values skill, experience, and long-term success