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Senior Ocean freight Export Operations - Manchester

Shift pattern - Monday-Friday

Location: Manchester

Salary: Up to £40,000

We have an exciting opportunity for an Ocean Freight Export Operator to join a well-established freight forwarder renowned for their expertise in air, road, sea, and warehousing services. This role is perfect for someone who is passionate about logistics and enjoys working in a dynamic, fast-paced environment. As the Senior Ocean Freight Export Operator, you'll play a crucial role in our team, ensuring that every shipment is handled seamlessly. You'll oversee the end-to-end process of ocean import logistics, from tracking shipments and managing documentation to coordinating with customs and resolving any issues that arise. You'll be part of a company that values growth, teamwork, and operational excellence, offering ample opportunity to develop your expertise within a supportive and experienced team. If you thrive in a collaborative setting and are motivated by the challenge of coordinating complex global logistics, this position could be an excellent fit.

Benefits

Competitive Salary Up to £40,000
Opportunities for career growth and development
Health & Wellness benefits
Collaborative & Supportive work environment

Responsibilities

Although not a supervisory role, your role will involve supporting the team with your knowledge and expertise the industry
Your role will also be to support the growing Ocean Import/Export team with key insights.
Oversee & Independently handle shipments in the role of Ocean freight Exports in accordance with quality standards, including documentation, booking, shipment control, transport insurance, accounting, and customs handling
Provide customer support in conjunction with the Sales Department, including occasional client visits when required
Key account Management would be an advantage, and will be a prominent part of your role.
Handle complaints in line with BIFA Terms and Conditions, including correct KPI recording
Communicate with our UK, Overseas offices, and agents
Focus on ensuring the most cost-effective service solutions are being utilized without risk to service levelsQualifications

A minimum of 10 years' experience working within Freight forwarding, ideally in Sea freight Operations
Extensive experience within sea freight Operations
Previous experience in Ocean freight Import operations
Knowledge of BIFA Terms and Conditions
Strong communication and customer service skills
Ability to work independently and efficiently
Familiarity with customs handling and transport insurance

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