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Housing Services Manager

Competitive Salary

Burton upon Trent

Permanent, Full Time

37 hours per week

Benefits include company pension scheme, Private Healthcare

If you care about helping people, join us in transforming lives, homes and communities.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive.

Leading our tenancy services team, we are looking for a Housing Services Manager with a high level of technical and professional competence and the ability to provide an effective and responsive housing management service.

The successful candidate will take a pro-active approach to managing the team ensuring our tenancies are in line with tenancy conditions and where necessary are risk assessed. Using your drive and proven ability to lead, you will ensure safeguarding risks are fully assessed and manage complex cases of tenancy breach in a decisive manner.

You will have a practical approach to problem solving and be an effective multi tasker with the proven ability in analysing statistics and producing reports. You will also have a proven history of coaching staff and demonstrate strong people management skills.

You will also be required to:

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Ensure that our tenancies are managed in line with tenancy conditions and best practice.

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Enable regular case reviews, ensuring that complex and unusual issues are dealt with proactively, and in accordance with best practice.

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Be responsible for appropriate and proactive action being taken in all cases of tenancy breach (ASB, property condition, failure to allow access, etc), balancing enforcement action against the need to support vulnerable customers to sustain their tenancies.

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Develop and monitor metrics that demonstrate the success of your team’s performance.

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Ensure that all tenancies are managed on a risk-assessed basis, seeking out information from all sources (Properties, Customer Services, etc) to create a dynamic picture of how tenancies are performing in our properties.

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Develop and review tenancy management reporting ensuring that maximum use is made of technology and that there is expertise within your team.

The successful candidate will have:

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Significant general needs housing management experience

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The ability to build good relations with colleagues, tenants and other stakeholders

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Ability to develop and implement policies and procedures in line with consumer standards and industry best practice.

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Proven ability in a similar role

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Well-developed negotiating and persuasion skills.

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Able to investigate complex complaints and write appropriate customer responses.

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Be a good communicator at all levels

The closing date for applications is 1st April 2025.

We welcome applications from all members of the community