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Neighbourhood Housing Officer

Monday to Friday 36 hours Per Week - London Borough of Camden

Hourly rate range up to £26

MRJ Associates are recruiting for Neighbourhood Housing Officer to work for our local authority clients based in London N1C. If this would be of interest to you then apply now!

Job Purpose

The postholder will be required to work creatively and effectively with residents, service managers, senior officers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of Camden’s landlord services, informing changes in related and intersecting areas responsible for provision of services to our residents, in order to improve customer outcomes, and deliver more effective working practices across a common purpose.

The Neighbourhood Housing Officer will continually monitor, evaluate, and drive the direction of the work of the service in conjunction with team colleagues, team leaders, heads of service and senior officers to ensure how we measure how effective we are relates to meeting purpose by spotting trends and patterns in residents demands and system barriers that need to be unblocked to deliver an effective service.

Description of Duties

* Supporting with tenancy requests such as successions, mutual exchanges, and home improvements

* Helping residents achieve improvements to their estates by working with resident groups

* Supporting residents when they experience problems within the community, such as anti-social behaviour

* Helping to make sure the area residents live in feels clean and safe

* Offering advice in the areas of resolving disputes, cost of living worries, and housing options to support tenants to reach their own solutions

* Supporting with welfare concerns, keeping in mind our most vulnerable residents

* Work with other services to meet resident’s diverse needs such as like cost of living, debt advice

* If a tenant chooses to move out, offering advice on what they need to do

EXPERIENCE

* Ability to listen and understand resident demands, and sensitively work to identify relevant contextual issues that may not be apparent from the presenting demand;

* Ability to build capabilities and encourage tenants to reach their own solutions;

* Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery.

* Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;

* Ability to develop skills, knowledge and expertise to meet resident demands in the neighbourhood, for example:

* Money, Debt and budgeting;

* Employment and skills;

* Health and support;

* Resolving disputes;

* Tenancy law;

* Housing Options.

MRJ Associates acts as an employment agency for the supply of temporary workers.

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