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Purpose

Service Operations Excellence Specialist supports the Service Operations Excellence Manager and service operations management in the frontline to implement, ensure compliance and maintain the performance of end-to-end business processes and the supporting systems.

This position will be responsible for Lifts & Escalators and manage the Midlands & North regions.

Key Responsibilities

* Responsible for using and analyzing KPIs to improve daily operations according to agreed focus areas.

* Identify and propose concrete improvement actions based on analysis.

* Support Service Operations Excellence Manager and regional Service Operations Managers in setting and following-up targets according to Field Operations Management Model.

* Train Supervisors and Service Operations Managers in usage of maintenance tools and processes.

* Responsible for route optimization, capacity planning, maintenance profile optimization in the front line.

* Identify and collect potential improvement ideas and contribute to the future development plans of global methods.

* Hands-on support to new deployments, the implementation, utilization and constant improvement of the KONE Way business processes and tools to become part of daily operations.

Key Skills & Experiences

* Project Management.

* Change Management.

* Knowledge of service operations tools and processes.

* Presentation skills.

* Process driven.

* Ability to work effectively in a highly complex, diverse, changing environment, whilst adapting to change and maintaining focus on key business goals and objectives.

* Microsoft Office – Excel is desirable.

* Working knowledge of Salesforce, SAP, is desirable.

* Good communication in both written and verbal English.

What KONE can offer

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, Car, Private Medical Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access