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The Company:

A world renowned manufacturer of machine tools with a fantastic reputation for customer service. Our client offers exceptional career opportunities for their recruits.

PRIMARY OBJECTIVES:
• To install and service units for customers across the UK
• To ensure the continued satisfaction for Customers
KEY MEASURABLES:
• To ensure all new installations are completed in time and to specification
• To ensure all service work is carried out promptly in the month due
• To deliver outstanding customer service as measured by customer feedback and site audits

KEY REPONSIBILITIES:
• To complete services and new installations within customer SLA’s
• To comply at all times with customers procedures including site inductions, including use of appropriate PPE
• To complete a record of all servicing and installations
• To attend pre-installation surveys with the relevant Area Sales Manager to ensure the feasibility of new installations
• To ensure the correct equipment is present for all customer visits including arranging hire of plant where appropriate
• To take ownership and the care of all IT equipment issued and to be proactive in solving any issues
• To attend training as required and to be proactive regarding self-development
• To train new technicians as required by the expansion of the business
• Where appropriate to pass sales leads onto the sales team
• To attend services in line with customer requests including work inside and outside normal working hours
(evening and weekends)
• Extensive UK travel will be required for this role including nights away based on the assigned work

SKILLS/QUALIFICATIONS/EXPERIENCE:
• Previous experience in a Service delivery role is essential
• Mechanical and Electrical Engineering
• Full UK Driving Licence

The Candidate:

No previous experience is necesary, just a willingness to work hard. You will be away from home (all expenses paid) frequently working across the UK.

The Package:

£42,000 basic

Company Van

Overtime (normally another 6K)

Credit Card

Fuel Card

Full Training & Development