Customer Feedback Officer

Luton, Bedfordshire
Apply Now

If you're a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you.

Customer Feedback Officer
Salary: Betweeen £11.44 per hour
Location: MK42, Bedford
Hours: Monday-Friday- 9am - 5pm
Till Febuary 2025

JOB PURPOSE

To provide effective casework support for the Mayor of Bedford Borough; to offer support with the organisation of civic/ceremonial events arranged or hosted by the Mayor/Council, and to provide assistance to other members of the civic team during periods of planned and unplanned absence.

MAIN DUTIES AND RESPONSIBILITIES
1. To ensure that all items of casework which are received in the Mayor's office are logged and an acknowledgement is sent out within 3 working days or otherwise as agreed.
2. To liaise with the relevant Council Department(s) to ensure that a draft response to each item of casework is provided to the Mayor within agreed timescales in order to enable the Mayor to respond to queries promptly.
3. To monitor the progress of casework queries against agreed timescales for responses and proactively chase replies as necessary.
4. To produce periodic reports on performance against the targets set for dealing with casework
5. To draft correspondence as required
6. To liaise as necessary with Mayor's PA and with the organiser's of any events that members of the civic team are due to attend in order to finalise arrangements for their attendance.

Apply today and if successful, a full job description will be sent across

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

Job Info
CV-Library logo
Job Title:
Customer Feedback Officer
Company:
CV-Library
Location:
Luton, Bedfordshire
Salary:
£11.44 - £12.44 Per hour
Posted:
Dec 6th 2024
Closes:
Jan 6th 2025
Sector:
Administration
Contract:
Temporary
Hours:
Full Time
Fresh Jobs
Welcome to Fresh Jobs the place to find the freshest job vacancies and career advice.

© Copyright 2024 | All Rights Reserved Fresh Jobs