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Customer Service Administrator
Bromsgrove

£24,000 - £28,000
Employment Type: Full-time – office based

About Us:
Our client are committed to delivering exceptional service and support to their customers and we are recruiting a Customer Service Administrator to be part of their thriving team.

Key Responsibilities:
As a Customer Service Administrator, you will be the first point of contact for our customers and play a vital role in ensuring smooth day-to-day operations. Your key duties will include:

* Handling customer queries via phone and email and providing timely and accurate responses.

* Processing orders efficiently and maintaining attention to detail.

* Assisting customers with product information and services, ensuring their needs are met.

* Managing and maintaining customer records, updating systems as necessary.

* Liaising with internal departments to resolve customer issues and ensure a seamless service experience.

* Supporting the administrative function of the customer service team, including data entry, filing, and report generation.

* Escalating issues to senior team members where necessary to ensure prompt resolution.

What We're Looking For:
The ideal candidate will have the following:

* Previous experience in a customer service admin role.

* Strong communication skills, both written and verbal.

* Excellent organisational skills and attention to detail.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

* Experience with CRM systems or customer databases (desirable).

* A positive attitude, problem-solving skills, and a passion for helping customers.

* Ability to work independently as well as part of a team.

What We Offer:

* Competitive salary and benefits package.

* Opportunity for professional growth and career development.

* A friendly and supportive work environment.

How to Apply:
If you are a proactive, customer-focused individual who enjoys a fast-paced environment and is looking for a new challenge, we would love to hear from you!

For more information please contact Harriet Ali at Four Squared Recruitment