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We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What’s in it for you?
* Salary: Up to £29k
* Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm
* 1 day working from home after probation
* Pension
* Growing and progressive environment
* Busy and interesting role
* Excellent opportunity to develop within a busy company
Key Responsibilities
* Providing effective customer service over the phone and face to face
* Hosting customers who visit the showroom
* Assisting customers with order requirements, raising orders, and updating customers on order status
* Supporting new business and creating new accounts
* Handling invoice/collection queries. Managing quality and return queries.
* All pre and post sales enquiries.
* Customer complaint handling.
* Advising customers of any stock delays or any impact on customer experience.
What they are looking for
* Minimum 2 years customer service experience,
* Retail (customer facing) experience will be considered
* Proficiency in MS Word and Excel
* Excellent verbal and written communication skills
* Numerate
* Drives for results and positive outcome
* Pays close attention to detail, and accuracy
* Proactive, with ability to multi-task and manage time effectively
* Previous experience using SAP is desirable
* A car driver is preferred due to office location