Motor Trade Service Advisor

Woking, Surrey
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Service Advisor
Guildford
Up to £30k basic with £39,500 OTE
Permanent/Full Time
Monday to Friday 8am to 6pm with 1 in 4 Saturdays 8am to 2pm.
Job Description:
Working as a Service Advisor within this small dealership team, you will provide a high level of customer satisfaction by ensuring all job functions and tasks are delivered in an accurate and timely manner.
Key Responsibilities:
* Responding positively to customer telephone enquiries relating to service and repairs.
* Ensuring the vehicle will be ready at the time agreed and advising the customer as necessary.
* Answering customers' questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon.
* Checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.
* Liaising with Service Manager to ensure workshop loading suits diary bookings.
* Producing invoices for completed work and explains the content to customers.
* Ensuring service bookings and appointments are managed efficiently
* Establishing customers drop off and collection requirements or arranging alternative transport where necessary.
Your Background & Skill:
* Proven experience working in a busy and demanding dealership, as a Service Advisor OR someone who has a passion for all things automotive and a committed attitude.
* Technical skills and experience are essential.
* Well-presented and have excellent interpersonal and organisational skills.
* Ability to build rapport and create lasting relationships with customers (which lead to customer loyalty and referrals).
* Excellent communication skills.
For further details on this Service Advisor role and other jobs in the motor trade please submit your CV to Adam Curtis of ACS Automotive Recruitment Consultancy

Job Info
CV-Library logo
Job Title:
Motor Trade Service Advisor
Company:
CV-Library
Location:
Woking, Surrey
Salary:
£24000 - £37000 Per annum
Posted:
Dec 17th 2024
Closes:
Jan 17th 2025
Sector:
Automotive & Aerospace
Contract:
Permanent
Hours:
Full Time
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