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An exciting opportunity has arisen to join our client based in London, W1G. They are seeking a hard-working individual to join their team on temp to perm basis. They are seeking an experienced Customer Service Assistant to tend to customer enquiries via telephone and email.

They are looking for a candidate with substantial computer skills, and experience with handling a busy telephone service to fulfil the high volumes of customer enquiries that they receive.

Skill Requirements:

* Outstanding Communications Skills with a friendly telephone manner

* Phone Etiquette

* Computer Proficiency, familiar across Microsoft office applications

* Previous Customer Service Experience (minimum of two years)

* Experience using Shopify and/or Fresh Desk

Duties and Responsibilities

* Answer inbound calls

* Make outbound calls

* Answer email-based enquiries

* Resolve customer enquiries and complaints efficiently

* Maintain excellent customer satisfaction

* Adequate organisation and time management skills

Salary

Salary: £14 (approx. 27K per year)

Hours are 9.30am - 6pm based on 5 days rota (your working days will include 4 week days & one day on the weekend)

We are looking for a committed and reliable candidate, ideally qualified up to degree level, someone that can easily adapt and learn new skills, full in-house training will be provided by their experienced staff members. Our ideal candidate will have at least two years office based customer service experience in a similar role.

This role is for an immediate start, and its temp to perm after 12 weeks completed - subject to satisfactory attendance and performance