Login to Apply

Job Purpose:

To receive calls from client stores and assist with enquiries/log jobs/chase open work orders through to completion. To manage engineers’ workload by effectively planning and organising their schedules for the day/week/month with both reactive and PPM jobs. To support the client by maintaining accurate records of engineers’ attendance and completion of jobs.

Key Accountabilities:

*

Manage engineer’s workload per region and ensure clear directives are provided.

*

Support client by maintaining accurate information on engineer attendance and completion to a satisfactory resolution with attention to detail.

*

Liaise with store staff and engineers.

*

Meeting set SLA guidelines, as agreed by client, through effective management of engineer resources and up to date information of calls and systems to stop escalations.

*

To produce reports on regional productivity as and when required.

*

Demonstrate continuous improvement to achieve increased level of support to client.

Knowledge, Skills and Abilities:

*

Educated to GCSE / Standard Grade level as a minimum.

*

Strong communication skills, both written and verbal

*

Excellent planning, organising, prioritisation skills.

*

Excellent attention to detail