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Our client is a leading international organisation committed to delivering high-quality services and solutions. To support their ambitious growth plans, they are seeking an innovative Head of Digital Transformation to drive and shape their digital strategies, ensuring that the organisation adapts to a fast-changing landscape and thrives in a competitive environment.

We are seeking an experienced and visionary leader to serve as the Head of Digital Transformation. In this role, you will be responsible for developing and executing a digital transformation roadmap that aligns with the company’s long-term objectives. Reporting directly to the CIO, you will lead the charge in driving innovation, enhancing operational efficiency, and fostering a digital-first culture across the business.

This is a dynamic role for a strategic thinker who is passionate about using technology to achieve transformative business outcomes, improve customer and colleague experiences, and elevate overall performance.

Key Responsibilities

Develop and lead the execution of the organisation’s digital transformation strategy, ensuring alignment with long-term business goals.

Identify and prioritize key digital initiatives and innovations that will drive growth and operational efficiency.

Implement change management strategies to support digital adoption across the business.

Collaborate with department heads to streamline processes and enhance operations through digitalisation.

Utilize omnichannel strategies and data analytics to improve customer engagement and satisfaction.

Establish data governance frameworks to ensure data integrity and quality.

Foster a culture of innovation, digital thinking, and continuous improvement across all departments.

Identify training programs to upskill employees and promote a digitally fluent workforce.

Manage relationships with IT vendors and partners, ensuring high-quality delivery of digital solutions.

Lead and mentor project delivery managers, ensuring successful project execution across the organisation.

Set and track KPIs to measure the impact of digital transformation initiatives.

Stay informed on emerging technologies and industry trends to support business needs and compliance requirements.

Key Competencies

Accountability

Collaboration

Results-Driven

Customer-Centric

Strong Communication

Project Management

Analytical Thinking

Digital & Data Literacy

Required Experience & Qualifications

Proven experience in a senior leadership role overseeing digital transformation or innovation initiatives.

Strong understanding of emerging technologies and their business applications.

Demonstrated experience managing large-scale projects and leading cross-functional teams.

Exceptional communication, negotiation, and interpersonal skills.

Ability to think strategically, manage ambiguity, and drive change.

Proven track record of inspiring and leading teams toward a shared vision.

Experience in managing and delivering complex projects with multiple stakeholders.

Expertise in change management and fostering digital adoption.

Strong analytical skills with an innovative approach to solving business challenges.

Experience in managing third-party suppliers and building business cases for project prioritisation.

Strong knowledge of IT systems, cloud platforms, data management, and automation tools.

Recent experience with Salesforce cloud products or similar CRM / workflow platforms.

Practical experience with a range of project and business change methodologies.

People Management

Line management of a small team of Project Manager / Business Analyst resource. 

Future building of a solid IT capability

Basic salary range £80,000 to £100,000 plus generous benefits including bonus.

Based West Lancashire / Merseyside border.  Hybrid working pattern.

Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn’t right for you, please still get in touch with us as we may have other roles which may suit you better.

We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know.

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Tilt Recruitment is acting as an Employment Agency in relation to this vacancy