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Service Co-ordinator Supported Housing

Salary £25,564 a year

Location Stoke-on-Trent

Hours per week 37.5

Contract type Fixed Term

As a Service Coordinator you’ll support customers who have complex needs and/or are experiencing multiple disadvantage including: substance use, mental health, offending and rough sleeping/homelessness. You’ll co-ordinate their access to a wide range of services and lead on the design and delivery of a service coordination plan alongside the customer and other essential agencies.

This is a fixed term role expected to last until March 2025 with the potential to last longer.

Job requirements

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Support customers with multiple and complex needs: - this may consist of homelessness or at risk of homelessness, substance use, offending, mental health, physical health.

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Lead on the customer’s support package, coordinating essential services around that customer to ensure that the customer has the opportunity to engage.

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Develop and design individualised service co plans/support plans which involve internal and external services and the customer.

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Stay in touch with multi-agency team/support network, providing regular updates where necessary.

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Refer customers to appropriate services, encourage and support their engagement.

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Advocate for customer access into services and challenge barriers and exclusions that customers may face.

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Organise and chair multi-disciplinary team meetings with necessary services, striving to achieve fair access and positive outcomes for customers and to provide a positive platform for communication.

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Work closely with the Support Team Leader to promote Concrete’s services, build positive relationships with the local community and help monitor and evaluate the service.

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Work flexibly to meet the needs of the customer and the service.

What we’re looking for

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Educated to GCSE level and/or have a good level of Maths and English.

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Experience supporting adults with complex needs, such as substance misuse, homelessness and ill mental health (or transferable skills you can bring to the role)

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Experience working with confidential and complex information, following data protection laws.

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Great communication, problem-solving, organisation and time management skills.

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Basic understanding of Microsoft Office, including Outlook, Word, Excel and Access.

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You’ll have a passion for supporting those experiencing homelessness and other complex needs.

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You will have experience of risk assessing and support planning, including use of the outcome star.

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You will have advocacy skills and confidence to challenge decisions.

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You will have knowledge of necessary laws e.g. adult safeguarding, the Care Act 2014 and the Homeless Reduction Act 2017.

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Full UK driving license with own vehicle for work.

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DBS check.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #StokeonTrent #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

Who we are

We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.

Homelessness isn’t a choice. It can happen to anyone.

Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.

Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.

Join us on our fight to make homelessness history across Staffordshire and everywhere