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Job Title: Resident Liaison Officer (Freelance)
Location: Catford, London
Project: Residential

About the Role:
My client are seeking a proactive Resident Liaison Officer to join a leading construction company on a residential project in Catford. This is a freelance role, offering the opportunity to work with a reputable contractor on an exciting refurbishment/development scheme.

As the key point of contact between residents and the construction team, you will ensure smooth communication, address concerns, and foster positive relationships throughout the project lifecycle.

Key Responsibilities:

* Serve as the primary liaison between residents and the construction team.

* Communicate project updates, schedules, and potential impacts to residents in a clear and professional manner.

* Handle complaints, queries, and feedback effectively, ensuring timely resolution.

* Conduct home visits, surveys, and inspections when required.

* Maintain accurate records of resident interactions and issues.

* Collaborate with site and project teams to minimise disruption and maintain high levels of customer satisfaction.

Key Requirements:

* Proven experience in a similar role, ideally within residential construction or refurbishment projects.

* Excellent interpersonal and communication skills.

* Ability to handle challenging situations calmly and professionally.

* Strong organisational and record-keeping abilities.

* Knowledge of health and safety standards in residential construction.

* Own transport is advantageous.

If you're interested in this role, please apply via the link or contact Charles at CPR Recruitment on (phone number removed)