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Are you an organised and customer-focused professional looking for your next opportunity? Our client, a thriving manufacturing business based in Runcorn, is seeking a Customer Service Administrator to join their busy and friendly team.

About the Company:
Our client specialises in manufacturing and packing tablets and hard-shell capsules for the nutritional industry. With an impressive turnover of approximately £65m and a workforce of around 350 employees, the company is well-established and has ambitious plans for future growth.

The Role:
As a Customer Service Administrator, you will play a crucial role in supporting the Sales Department and acting as a key link between Sales Managers and customers. Key responsibilities include:

* Preparing and processing quotations, orders, and pro-formas using Nav.

* Assisting with customer queries and liaising with the appropriate teams to resolve them.

* Providing occasional cover for reception, including welcoming visitors.

* Participating in daily and weekly update meetings.

* Raising invoices and credit notes.

* Maintaining positive and professional relationships with customers.

* Offering switchboard call support to the department when required.

This is a varied role that offers a chance to make a real impact in a fast-paced, customer-driven environment.

About You:
The ideal candidate will have:

* Experience in a sales administration or customer service role (preferred but not essential).

* Excellent communication skills for working with both internal teams and external contacts.

* Strong IT skills, including proficiency in Microsoft Outlook, Word, and Excel.

* Great attention to detail and strong organisational abilities.

* A professional and courteous telephone manner.

* A flexible and adaptable approach, able to ‘think on your feet’ in a dynamic environment.

Working Hours:

* Monday to Thursday: 8:45am–5pm (30 minutes for lunch).

* Friday: 8:45am–3:45pm (30 minutes for lunch).

Salary and Benefits:

* £23K–£25K per annum, depending on experience.

* Defined contribution company pension scheme.

* 23 days holiday plus bank holidays (rising with length of service).

* Life assurance (3x base salary).

* Discretionary bonus (up to 8%).

* Cycle to Work Scheme.

* Free on-site parking.

How to Apply:
If you’re motivated, detail-oriented, and looking to join a company with a track record of success and big plans for the future, we’d love to hear from you.

Please submit your CV and a brief cover letter explaining why you’re the ideal candidate for this role