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Service Desk Analyst
SN6
Permanent
£26,000 - £30,000
 
Network IT a looking for a Service Desk Analyst for one of our clients. This role is based in Shrivenham. The role is to join a flourishing organisation that are looking to expand their Service Desk Team. This role would be great for anyone that has hands on experience on experience of working in on a Service Desk hat enjoys engaging with clients and customers. This role is a Shift based role and covers days, nights, and weekends.
 
Key Responsibilities

Excellent customer Service communication skills (both verbal & written)
Ability to obtain Government Security Clearance (SC) with no restrictions.
IT support skills
Microsoft Office suite
Windows 10 and Microsoft Server (Apply online only)
Active Directory and User Account management
General knowledge of basic software installation and network hardware (Desirable)
General knowledge of desktop computing
Ability to troubleshoot technical support issues 
A full JD is available upon request