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Job Title: Senior Sales Order Processor

Location: Blackburn

Salary: Competitive

Job Type: Full Time, Permanent 

About us:

We are one of the fastest growing Pet Food Manufacturers in the UK and home to leading FMCG Pet Brands such as Webbox, Felight, Bob Martin, Meatiful and Vet’s Kitchen.

Our products range from food, treats, toys, accessories and healthcare for pets and small animals.

We manufacture and supply several channels including Grocery, Discounter, Wholesale, High Street Retail, eCommerce, Pet Specialist and Export markets.

We are going through continuous and sustainable growth and looking to add to our already amazing teams to be the best we can, and to become the leading business in the pet world!

Make Pets Choice, Your Choice.

Duties:

Take an active role in supporting the overall business by processing customer sales orders to achieve turnover, volume, and profitability targets
Deliver targets for processing customer sales orders and call handling, offering the best service to our customers
Complete Pre Order Checks in line with commercial agreements identifying and resolving any variances to this
Working with automated systems and manual entry in line with commercial agreements with regards to load fill, lead-time and delivery dates
Identify in advance any risk to service from any area including stock availability, minimum shelf life requirements, range changes and take steps to escalate and mitigate order or service issues
Track order fulfilment to ensure orders are delivered on time in full, keeping customer updated with any variances
Assist in the arrangement of despatch documentation
Arrange and ensure any collections/destructions are raised correctly and actioned in a timely manner
Support in prepping claims, and process the approvals in line with value limits
Review and process agreed refunds/claims if required
Access and update customer portal orders and manage customer subscription or order pattern changes
Answer customer order and service related emails
Redirect general email and calls to relevant departments
Ensure all records, systems and paperwork are kept up-to-date
Support new customer enquiries, set up and follow up new opportunities and provide after sales support
Take and process payments and manage invoices (pro formas & manual)
Maximise sales order opportunities including; alternative lines and promotional opportunities
Liaise with various internal and external stakeholders to offer a first-class level of service
Contribute to improvement in ways of working and support the development of new IT systems and business processes
Responsible for the adherence of agreed business policies and procedures, as well as legal requirements affecting the department e.g. GDPR
Record data to support internal and external reporting
Provide external reporting or communications to the agreed customers
Attend when required external meetings and events
Support in additional sales office related administration tasks
Provide cover for the department when required
About you:

Experience:

Experience in a sales office environment
A sound understanding of Microsoft Office Software including, Excel, and stock and data management systems
Empathetic, calm and clear communicator
Strong organisation skills with excellent attention to detail, and numerical excellence
Analytical and can interpret data and operate at pace across a range of tasks
Resilient with a positive and can-do attitude, and comfortable working in a fast-paced environment
Must be fluent in English
Benefits:

25 days holiday
Staff discount on Pets Choice products
Good team environment within a fast growing and well established business that is continuing to invest in the company and people
Please click on the APPLY button to send your CV for this role.

Candidates with experience or relevant job titles of; Senior Order Processor, Technical Order Processor, Order Administrator, Order Handler, Order Support, Order Co-ordinator, Order Execution Specialist, Client Service, Senior Customer Services, Customer Assistant, Customer Service Consultant, Customer Advisor, Customer Service may also be considerate for this role