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Credit Controller 
  
The responsibilities of a credit controller is to collect all outstanding monies owed to the business, ensuring payments are received on time. This may mean handling customer queries at both head office & branch level. A credit controller must be confident in there collection ability & when speaking with customers.
Excellent organisation is essential along with being able to work under pressure with a high volume of accounts. A credit controller must be pro-active
  
Payments              

Monitor bank statements daily for ledger payments
Send online payment links (debt / credit card) for payments
Posting cash onto ledger accounts from the banking
Allocating posted cash on accounts towards invoices
Allocating credit notes & write offs
Contacting customers for remittances & saving down remittances
Update shared documents for movements e.g allocations, credit note requests & write offs
Raise credit notes/Write off requests   
Customer contact

Be polite & professional to customers & colleagues
Action the shared mail box, replying to customers contact within 24 working hours – including responding to quires, statement & invoice requests
Communicate with franchisee to ensure they understand the branches debt situation
Contact customers by telephone & email to arrange payment for invoices on time
generate statements for customers, monthly or on demand
Download and send invoices to customer along with PODS when required.
Review accounts for an escalation route in the event of none payment – such as a legal referral. Insurance

Monitor account balances & ensure adequate insurance cover
Review credit safe limits on high ledger balances
Ensure cash accounts remain as cash accounts, unless credit limit is approved
highlight any potential risk accounts
Understand the insurance claim process & how to make a claim if required Systems

Be confident in using Excel & office software
Ensure factual notes are made on accounts with each customer contact KPI / Targets

Reduce debt on ledgers monthly by 85% (number of accounts)
Taking incoming calls
Attending team calls on time at 9am & 2.30pm, unless otherwise stated Communication

work as part of a team and help provide ledger cover
Provide daily updates to the accounts receivable Manager   
  
Duties are not limited to the above mentioned