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Our busy catering operation at Minsmere Reserve is looking for two part time Centre Assistants who are able to deliver the highest standards and customer care and assist with the day-to-day running of the café operation, in line with set RSPB procedures and routines.

Centre Assistants - Minsmere Reserve
Reference: MAR (Apply online only)
Location: RSPB Minsmere, IP17
Salary: £24,571.00 - £26,231.00 Per Annum, Pro Rata
Hours: 1x 8 hours per week, 1x 13 hours per week
Contract: 6 months (Seasonal)
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)

About the Role

Our work in the visitor centre is planned via the use of rotas and would include weekend and bank holiday working. Full induction and training would be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.

Our cafe and reception operations are a crucial part of what we do here, encouraging visitors to explore the reserve, and giving them a great visitor experience.

You will be able to communicate well with our visitors and offer excellent levels of customer care. Duties will include working on our meet and greet operation, welcoming visitors to the reserve, giving out information, and encouraging visitors to support our work.

You will also support our cafe team, helping to serve customers, and undertaking other duties typical of a busy cafe and kitchen operation.

Essential skills, knowledge and experience:

* GCSE Maths and English or equivalent.

* Basic food hygiene knowledge

* Computer literate.

* Enthusiastic approach to work.

* Excellent verbal and written communications skills.

* Ability to plan and prioritise workloads.

* Multitasking skills

* Problem-solving skills and ability to work on own initiative.

* Ability to manage and respond quickly and positively to customer needs and feedback.

* Ability to work as part of a team.

Desirable skills, knowledge and experience:

* Experience of working at a catering environment/visitor attraction.

* Knowledge of health and safety in the workplace.

* Knowledge of food and foodservice skills.

* Till operation and payment handling.

Additional Information:

* This is a Fixed-Term contract from June 2025 - November 2025.

* Two Centre Assistants roles available - one 8 hour contract and one 13 hour contract per week.

* The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

Closing date: 23:59, Tuesday, 29th April 2025
We are looking to conduct interviews for this position on the 7th of May 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete a short application form with cover letter where you will have the opportunity to explain how you meet the criteria set above. Contact us to discuss any additional support you may need to complete your application.

No agencies please