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Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
Investigating complaints accordingly.
Providing empathetic customer service, actively listening to the customer and providing advice
Logging complaints on the company system
Sending out customer correspondenceSkills and qualities required:

Enjoy working with customers.
To understand customer requirements. responding with professionalism.
Be able to work under pressure.
Be calm and focused when handling complaints.
Resilient
Excellent communication skills
Excellent English writing & grammar skills
Previously worked within customer resolution management would be an advantageJob Offer:

Temporary role for 7 weeks commencing on 22nd July.
Hours are Monday to Friday (Apply online only)
Weekly pay

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