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Hays is partnering with a non-governmental association to recruit for a temporary Senior Caseworker Officer. This role is based in Belfast City Centre.

Your new role

Assess cases to determine if they meet legislative requirements for investigation.
Review and gather complex information to make evidence-based decisions.
Obtain materials and assist in preparing investigation reports.
Communicate assessment decisions clearly, both orally and in writing.
Provide advice and assistance to service users, public bodies, councillors, and MLAs.
Manage a caseload to meet performance standards and procedural requirements.
Conduct interviews with service users for advice and assistance.
Maintain accurate electronic records and adhere to data management policies.
Collaborate with other teams to share knowledge and identify trends.
Support Investigating Officers and Team Managers with administrative tasks.
Handle telephone calls, emails, and in-person inquiries.
Participate in team meetings to improve processes and service delivery.
Support adjudication matters and prepare case bundles.
Track and report case statistics and performance metrics.

What you'll need to succeed

Educated to A level standard or equivalent.
2 years' relevant experience in an administrative role within a busy customer service environment.
Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
Previous experience of preparing detailed written decisions.
Good attention to detail and a commitment to timeliness, quality and accuracy and confidentiality in information processing.
Good organisational and planning skills and the ability to work to deadlines to manage competing priorities and meet KPIs.
Excellent written and oral communication skills, including the ability to communicate effectively with stakeholders at all levels.
Competent in the use of Microsoft Office packages to extract information and produce reports.
The ability to work as part of a team and contribute to continuous improvement.

What you'll get in return

£14.50 per hour
Hybrid working
Belfast City Centre Location
Temporary 4-month contract
Full-time working pattern

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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