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Our well establish and regarded client currently has a vacancy for an Office Administrator within their Trentham offices. The position is directly employed by the client and is a permanent position.
Job Description, Hours and Person Spec.
Monday – Friday 8.45 – 5.30 (1hr for lunch)
* £25k – depending on the person, would look at going to £26k for someone with experience
* Must drive !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
* IT skills (Microsoft Office, Outlook, database management, CRM’s)
* Problem solving skills
* Personable
* Office based only
Duties and Responsibilities
* Processing contracts and finance documents
* Speaking to customers and obtaining proof of ID and address
* Answering customer queries and manging the telephones (answering customer calls / transferring people)
* Using multiple systems
* Looking after in life customer queries
* Chasing suppliers for updates and information / data
* Telephone based - ability to handle high call volumes and liaising with finance companies
* Guiding customers through their document signing journey
* Dealing with challenging customers on the telephone (for example if their order is delayed or cannot be delivered on time)
* Ability to handle difficult customers – example: if a delivery fails customers can be left with no transport
Customer Service
* Monday – Friday
* 8.45 – 5.30 (1hr for lunch)
* Gym membership
* 28 holidays (inc bank holiday)
* Must be able to drive and have nom more than 6pts on licence.
Key qualities:
* High attention to detail
* Robust
* Ability to use outlook and multiple web-based system at one time
* Ability to multi-task
* Work under pressure