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Key Responsibilities:
1. Client Stakeholders’ Management
2. Service Management
3. Team Management
4. Problem Resolution
5. Continuous Improvement
6. Reporting and Documentation
7. Financial Management
8. Communication Management
9. Project Management
10. Compliance and Risk Management
Skills and Qualifications:
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Problem-solving and analytical abilities.
* Knowledge of service management frameworks.
* Experience in managing client relationships and service delivery.
* Financial acumen and budget management skills.
* Project management experience.
* Ability to work under pressure and meet deadlines
