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Role: Debt Recovery Administrator

Location:  Whiteley, Hampshire

Competitive Salary: £23,500-£24,000 per annum

Fantastic Hours: 8:30-17:00 Monday to Friday (Office based for the first 3 months. 3 days in the office with 2 days working from home moving forward)

The task at hand:  Join our dynamic team at Onecom and provide administrative support for the Credit Control Recovery team, entering data into the court linked system, processing through to court, obtaining all contracts and backing paperwork, dealing with defences, and putting court packs together. This will also involve tracing customer, obtaining copies of invoices and maintaining the spreadsheet for the court system.

You'll be great in this role if: 

- You have strong IT skills, with the ability to work on multiple systems and proficient in Excel.

- You have previous experience supporting finance transactions teams (advantage but not essential).

- You have outstanding attention to detail and accuracy.

- You have excellent communication skills (both written and verbal).

- You enjoy working with people as part of a team.

- You have the ability to work to your own initiative.

- You are comfortable with adaptation and embrace change in order to deal with frequent changes to processes, roles and tasks.

What you’ll be busy doing: 

- Ensure correct and accurate information on customer accounts is always maintained.

- Obtain contracts and complete necessary checks. 

- Enter information collected into Delta system.

- Attend weekly credit control meetings to discuss collection progress.

- Run reports and update spreadsheets.

- Send letters in a timely manner.

- Request for Judgment when ready.

- Deal with any court defences.

- Respond to customer emails.

- Send information to the debt collectors after Judgement has been obtained. 

Onecom Perks and Benefits:  

Agile working: Enabling our people to work where they work best, using our Agile Working Policy

Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year

Birthday Break: Day off for your birthday, during your birthday month

MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks

Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme

Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support

Pension: We offer 9% combined pension contribution

Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support

Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption

Rewards: Quarterly employee reward programme and annual awards

Discounts: Discounts on tech 

Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer

Socials: Work hard and play hard with our all-expenses paid company events and parties

Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners

Academy: Limitless professional development with access to our in-house training academy

Who we are 

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 

We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 

Equity, Diversity & Inclusion 

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 

Notice to Recruitment Agencies 

Onecom operates a direct sourcing model and does not accept speculative CVs