Login to Apply

Technical Engineer
Maidenhead
Up to £40,000 + Benefits

About the Company:

Founded 15 years ago, our client provides boutique IT services for small to medium-sized businesses, putting their individual needs over the standardised approach offered by larger service integrators. With dedicated in-house helpdesk and technical staff, the company has grown to support 300+ organisations across the UK, ranging from startups to major corporations.
Backed by a senior management team with over 75 years of combined industry experience, steady expansion has been a key focus, and they have grown rapidly through acquisition. First in 2016, followed by another M&A in 2022 and again in 2024 expanding the client base further and creating this opportunity to further expand the team!

The Role:

* Remote access to the client’s machine to resolve problems.

* Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.

* To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions.

* Take ownership of client incidents and be proactive when dealing with them.

* Liaison with vendors to resolve issues

* To visit client sites and provide technical support for logged issues.

* To work on projects which may be under the guidance of senior engineer.

* Develop good working relationships with clients and establish a solid understanding of their infrastructure and business needs and issues. Also required to carry out some relationship management tasks.

* Consistently document knowledgebase with client information and fixes.

* Working within the guidelines of client specific service level agreements and objectives.

The Candidate:

* 3 years’ experience as a Technical Engineer or a similar role within an IT support environment.

* Excellent customer focused approach and commitment to service delivery

* Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating system

In-depth knowledge of the following areas:

* Active directory and group policy administration

* Windows Server 2012 and above

* Windows Desktop 10 and above

* Hyper-V setup and administration

* Microsoft 365 tenant setup and administration

* SharePoint On-Line Setup and administration

* Strong networking capabilities (DNS, Routing, switching etc.)

* Experience with Meraki / Draytek / Sophos firewalls

Desirables:

* Previous MSP experience highly desirable

* Experience with MS Teams

* Experience with Cloud based Managed Service Platforms

* VoIP knowledge, preferably Gamma

* Knowledge of Cisco or HP switch and router infrastructure

* Knowledge of scripting in PowerShell, batch files or VBScripts

* Network Security Technologies including IDS/IPS

* Knowledge of desktop imaging software/services