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This 12 month fixed term contract will provide 1st and 2nd line IT support to a wide range of users, face to face. Requiring an individual with a broad skill set, capable of providing top-notch assistance and support to a large public sector organisation based in Pontypridd. The role offers an opportunity to work in a dynamic team environment and contribute to the smooth operation of vital IT systems.

Client Details

Our client is a well known Public Sector and Government organisation.

Description

Provide 1st and 2nd line IT support to end-users
Checking systems logs to ensure any issues are identified and highlighted in a prompt manner
Create new cost centre and suppliers and change authority pillars within the procurement system
Provide end user support to technical and non-technical users by showing how to use the system to improve the end user experience
Ensure high levels of customer satisfaction through excellent service deliveryProfile

Experience in use of ERP systems particularly Finance
Proficiency with Microsoft Software
Strong customer service and communication skills
Ability to schedule and manage multiple appointments effectively
Problem-solving skills and attention to detailJob Offer

A competitive salary
Generous holiday entitlement and Pension
An inclusive and supportive company cultureIf you're excited by the prospect of a challenging project within a reputable public sector organisation, we urge you to apply for this 1st and 2nd line IT support position in Pontypridd