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Digital Transformation Programme Manager (Income Maximisation)

Contract Type: 6-Month Interim Contract

Location: Hybrid - 3 days in office (London), 2 days remote

Rate: £600 per day (Inside IR35)

We are seeking an experienced Programme Manager to lead high-impact transformation initiatives within a public sector setting. This role focuses on income maximisation, debt reduction, and boosting operational efficiency through innovative digital solutions. You will oversee governance, stakeholder engagement, and lead a multidisciplinary team to deliver strategic programmes effectively.

Key Responsibilities

Spearhead income-maximising strategies and shift towards payment-in-advance models to minimise outstanding debt.
Develop and implement governance frameworks for clear accountability and risk management.
Lead, mentor, and coordinate a team across multiple departments and external partners.
Drive process automation and operational efficiencies by optimising existing IT systems.
Maintain a strong programme narrative, communicating benefits to stakeholders, including executive leaders and partners.
Champion revenue collection enhancements via automation and digital tools, while elevating customer experience.
Align departments with programme milestones and ensure readiness for change.
Monitor financial impacts and adjust programme strategies for maximum benefit.
Cultivate relationships with stakeholders and act as a main transformation point of contact.
Prepare and oversee the monthly Income and Debt Board pack with clear progress reports and strategic guidance.
Simplify complex information into insights for non-technical audiences to gain support.
Keep senior leadership updated with progress, challenges, and outcomes.
Manage programme budgets with accurate forecasting and resource allocation.
Identify and handle programme dependencies in collaboration with relevant parties.

Person Specification

Proven track record managing programmes focused on income maximisation and debt reduction.
Expertise in delivering automation and digital transformation projects.
Strong governance, budget management, and risk mitigation skills.
Collaborative leader capable of guiding multidisciplinary teams in complex environments.
Experience with public sector finance initiatives or related transformation programmes.

Technical & Leadership Qualifications:

PRINCE2 certification required; MSP or APM certifications highly desirable.
Familiarity with programme management tools (MSP, APM) and digital frameworks (Agile/Waterfall).
Competence with tools like MS Project and Asure DevOps.
Degree or substantial relevant experience.
Experience with systems like NEC, Oracle Fusion, Pay360, or Abacus is beneficial but not essential