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Customer Service Advisor
Based in Broxbourne, Hertfordshire
Hybrid working available
Full-time, 37 hours per week
Salary: £26,366 - £29,295

We have an exciting opportunity for an individual with a track record of delivering great customer service to work within our Property Services Team.

In this full-time role, you will act as the first point of contact for customers within our housing services, delivering exceptional customer service across phone, email, and other platforms, as well as face-to-face, ensuring the needs of both internal and external customers are met with care and professionalism. You will diagnose customers’ issues, providing accurate support and advice to help them resolve a problem, get the help they need or assess their risks.

We’re looking for someone with…

- Excellent customer service skills and a passion for delivering great service
- Good organisational skills
- Good IT skills (MS office to basic level)
- Excellent interpersonal skills and the ability to work collaboratively with people at all levels
- A creative approach to problem solving
- Excellent attention to detail
- Ability and willingness to work flexibly during and outside of standard office hours

We’re a social business, based in Hoddesdon and across southeast Hertfordshire, helping local people by renting or selling affordable homes. We offer services designed to help our customers live comfortably in their homes and we work to keep our buildings and estates maintained, offering support when money becomes an issue or when people get older. Our mission is to make a sustainable, positive change to the housing crisis for our customers and communities.

We enjoy a benefits package that offers something for everyone, including…

- Salary of £26,366 - £29,295 per annum
- 27 days’ holiday per year plus bank holidays
- Buy and sell holiday scheme
- Cross organisational bonus scheme
- Up to 12% pension contribution
- Life assurance cover
- Funded health cash plan or subsidised private health insurance
- Flexible and hybrid working
- Enhanced family leave
- Range of special leave arrangements
- Car loans, cycle to work and electric lease car scheme

The closing date for this vacancy is 8th January 2025.

We are a Disability Confident employer, which means that we offer an interview to a fair and proportionate number of disabled applicants that meet the minimum selection criteria for the job.

Other organisations may call this role Customer Support Officer, Customer Care Representative, Customer Experience Advisor, Resident Support Officer, Client Services Assistant, Customer Relations Advisor, Customer Support Coordinator, Frontline Customer Advisor, or Customer Contact Officer.

All our vacancies are open to flexible working arrangements, something we are really proud of. The extent to which flexible working is possible will vary between jobs according to the needs of the business and our customers. All our vacancies are open to flexible working arrangements, something we are really proud of. We believe in the benefits of a diverse workforce and strongly welcome applications from those currently under-represented in the organisation, including LGBTQIA+ (lesbian, gay, bisexual, transgender, queer, intersex and asexual), and people under age 30.

So, if you’d like to join us as a Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency