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MPI requires a Temporary Senior HR Adviser, for our client based in Birmingham

Rate:  £20 to 22 per hour

Start date: 14.04.2025

Duration: 06.06.2025

Hybrid: 2 days in office (Wednesday and Thursday)

Interview: TBC

The role

The role exists to deliver specialist advisory services and pre-defined process work to the client’s workforce all levels
The role provides guidance challenge, information, manages data and completes process delivery, often of a specialist nature
The role advises the workforce based on information received and knowledge of policy and process; understands issues and problems and manages them accordingly
The role works in partnership with wider specialist teams to manage and deliver more complex specialist projects and deliverables
Responsible for managing and building a high-performing team
The role manages team performance, ensures accountabilities are clear and implements performance improvement initiativesThe role ensures that skills are available to deliver good service for their area of accountability

Key Skills

To provide requests/query resolution service to workforce, at all levels, following clearly defined processes, in line with defined Service Level Agreements (SLAs)
To problem solve complex/escalated queries and issues where requested, offering resolution
To understand and gain insight into customer requirements through exploring issues, reviewing data and seeking feedback
To support the timely and efficient delivery of planned ‘one-off’ and ongoing people programmes and projects
Able to use and maintain systems in line with data protection principles
To produce analysis and recommendations through data from relevant systems in order to answer queries; combining data with personal experience to develop insight
To interpret complex data sets (including themes emerging from HR transaction services) to make recommendations on future improvements
To develop business cases for HR solutions with appropriate costings
To provide answers assuredly based on data and understanding of policy and process
To contribute to a culture of service excellence and support continuous improvement by bringing insights into the organisation to identify opportunities, risks and priorities
To understand significant issues currently affecting the organisation, including external factors (e.g., legal, financial, market factors)
To work, where required, to support projects; working as part of a team across the Shared Service centre and HR organisation 

Essential

Up-to-date best practice and thought leadership in HR/specialist area
Holds the Certificate in HR Practice Level 3. equivalent qualification or Associate member of the CIPD
Relevant law for own role (or where to access legal information if required)
Analyses information rapidly and is able to make informed judgments and provide advice on the best option to progress in line with established process
Uses standard procedures and common sense to solve problems and coaches others in the standard processes within specialism; applies own judgement and criteria to adapt previous recommendations
Is motivated to achieve the right result despite complex internal/external circumstances
Is highly credible and builds relationships with key stakeholders
Excellent attention to detail and accuracy; ensures facts are correct, complete and consistent
Self-assured in the use of data and data analytical skills
Is able to assuredly challenge the organisation and/or seek support from HR leaders to address wider issues
Considers issues or opportunities from a number of angles, based on experience, intuition and knowledge. Understands how to handle, resolve and escalate enquiries; passes on information promptly
Understands how to work in a team to deliver effective services
A flexible, willing and pragmatic approach to supporting the wider operational environment
Excellent interpersonal and communication skills, both written and verbal; self-assured in dealing with the full range of business users, via multiple communication channels 

Desirable

IT skills
Prior experience of working with systems (such as SAP)Prior experience of working in a shared service centre environment/centralised HR team