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Lettings Assistant - 14 hours a week (Monday & Tuesday)

The Lettings Assistant will be part of the Income Recovery and Lettings Team, providing a highly professional customer focused lettings service to applicants for Hightown’s rented housing. Liaising with Local Authority Partners, Hightown’s Lettings Officer and Housing Officers, the Lettings Assistant will work to ensure that Hightown’s rented homes are let swiftly and appropriately.

Duties will include answering lettings enquiries, processing tenancy terminations, advertising properties, sending appointment and offer letters, ensuring that all records are updated and accurate, preparing paperwork for tenancies to start, assisting with the sign up process and processing and scanning tenant files.  

About you

We're looking for an individual who:

has excellent communication skills, both written and verbal 

can take ownership and deliver excellent customer service in a professional and confident manner

has experience of property lettings either in the public or private sectors 

has a full UK driving licence and access to a car for business use

About Us

Hightown is a charitable housing association transforming thousands of lives every year. We do this by building hundreds of much needed new homes and providing care and supported housing services for a wide range of people. We have high ambitions, a principled approach and a dependable, flexible team that delivers.

We currently manage over 9,000 homes and employ over 1000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of £120 million and a development programme that will deliver around 500 new affordable homes each year.

The Benefits

We offer a range of benefits which include:

Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (Pro rota for part time)

£10,848 pa for a 14 hour a week contract

Regular support from your line manager and colleagues

Annual bonus based on satisfactory performance (Dependant on start date and contract length)

Monthly attendance bonus on top of your basic salary

Annual salary and cost of living review

Commitment to health and wellbeing with the Five Ways to Wellbeing

Ongoing professional development and support to deliver outstanding support

Workplace pension scheme and life assurance of three times your annual salary

Refer-a-friend scheme: Earn a £130 bonus for each friend you refer to work for us

Friendly and supportive team environment

Employee assistance helpline

Mileage paid for car usage

Well-equipped on-site gym

Closing date: Tuesday 22nd  October 2024

Interview date: TBC

We are an Equal Opportunities & Disability Confident Employer.

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