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Apple Recruitment are recruiting for a Patient and Client Council Practitioner on behalf of the Patient and Client Council.

Job Purpose:

The Patient and Client Council Practitioner will deliver an effective involvement, advocacy and support service to the public, including patients, service users, carers and families on both an individual and group basis across Northern Ireland:

* Individual support – provide 1:1 advice, guidance and confidential support to people who use HSC services over the phone and in person at meetings. Support them to become engaged and involved in HSC services. Provide individual advocacy support to the public which involves promoting the interests of the individual and helping them find their voice.

* Group support – support group sessions aimed at capturing the voice of the public and facilitate their involvement in giving feedback on Health and Social Care services and shaping their development. Work on a range of involvement and advocacy activities to enhance the participation of the public with health and social care services and the wider system to achieve change.

Job Description:

To deliver an effective involvement, advocacy and support service to the public across Northern Ireland on an individual and group basis

Individual Support and Involvement Services

* To provide individual advocacy support to the public and their families which involves promoting the interests of the individual and helping them find their voice

* To assist individuals in sharing their views about health and social care services, and supporting them to get involved in change processes

* To work across the PCC engagement structures including facilitating conversations with members, hosting Citizen Hubs and facilitating Engagement Platform discussions and working groups

* To provide 1:1 advice, guidance and confidential support to people who use HSC services over the phone and in person at relevant meetings. This may include supporting individuals who have a concern, complaint or issue relating to health and social care

* To manage a defined caseload of individuals as determined by your line manager and meet with them as required.

* To participate in a Duty Rota, answering calls coming through the PCC helpline, providing immediate support and advice and working alongside team members to manage the PCC email inbox

* To use problem solving skills in the provision of advice, signposting, and support to members of the public

* Seek advice from colleagues and escalate to Service Managers where appropriate.

* To work with individuals to agree a tailored plan of action, taking account of specific needs and the resolution sought by them.

Group Support and Involvement Services

* To engage the public to obtain their views on services and engage with HSC organisations as health and social care providers, ensuring that their views are taken into account to meet involvement and advocacy objectives.

* To design, organise and facilitate group sessions and engagement events aimed at hearing the voice of the public

* To capture and represent the views and experiences of the public locally and regionally and work with PCC policy impact colleagues to shape and improve services.

* To undertake specific projects and initiatives to enhance involvement and coproduction with patients, clients, service users and their families.

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline Parker by clicking on the link below by 15th July 2024. You must also include a bullet pointed synopsis at the top of your CV demonstrating how exactly you meet the Essential Criteria below:

Essential Criteria:

Applicants must, by the closing date for applications, have:

Experience Qualifications

1a.) A university degree or a relevant professional qualification and 1 years’ experience in working in a paid capacity with vulnerable people who require support to overcome significant challenges.

OR

1b.) At least 4 years’ experience in working with vulnerable people who require support to overcome significant challenges.

1. Experience of liaising or working with statutory and voluntary agencies.

Other

1. Hold a current full driving license which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by The Organisation which will permit them to carry out the duties of the post.

Skills /Abilities

1. Excellent organisational skills with the ability to multi-task efficiently achieving targets and meeting deadlines while maintaining a high level of accuracy.

2. Ability and commitment to engage and communicate with vulnerable people from diverse backgrounds, age, gender and ethnicity and support them to voice their views, wishes and fully participate in decision making.

3. Be highly motivated with excellent negotiation and persuasion skills and an ability to develop and maintain constructive relationships with all key stakeholders.

Experience /Qualifications

1. A good working knowledge of Health and Social Care Complaints Procedures

2. Hold or be working towards a professional qualification in advocacy or a similar relevant discipline

Further Details:

* Hourly Rate: £14.53

* Location: Belfast

If you wish to apply or would like more information, please email your CV in Microsoft word format to Caroline Parker by clicking on the link below by 15th July 2024.

Applicants must ensure their CV is accurate and up to date. The CV should include your full employment history inclusive of dates, all academic achievements and full personal contact details.

Please note only applicants that match this criteria can be considered for the role.

Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer